Last Updated: June 2026

At Eiremento, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Who We Are

Eiremento is an Irish memorial jewellery brand specialising in handcrafted keepsake and cremation jewellery.

Data Controller:

Eiremento
Email: info@arnua.com
Phone: 00353 83 335 0335

For the purposes of data protection law, Eiremento is the data controller responsible for your personal information.

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2. Information We Collect

When you place an order, contact us, subscribe to our newsletter, or create an account, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information

• Personalisation details

• Messages or correspondence you send to us

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Memorial and Personalisation Information

Where relevant, you may provide:

• Names of loved ones

• Memorial inscriptions

• Dates

• Ogham translations

• Handwriting samples

• Fingerprint images

• Photographs submitted for custom jewellery

We only use this information to fulfil your order and provide requested services.

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Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Website usage data

• Referring website information

• Pages visited

• Time spent on pages

This information helps us improve website performance and user experience.

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3. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Deliver products and services

• Provide customer support

• Respond to enquiries

• Manage returns and warranty claims

• Process payments

• Send order updates

• Improve our website and services

• Comply with legal obligations

• Detect fraud and maintain website security

Where you have given consent, we may also send marketing communications regarding products, promotions, and updates.

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4. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases:

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Contract Performance

To process and deliver your orders.

Legitimate Interests

To improve our services, prevent fraud, and maintain website security.

Legal Obligations

To comply with tax, accounting, and regulatory requirements.

Consent

For marketing communications and certain optional cookies.

You may withdraw consent at any time.

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5. Payment Information

We do not store full payment card details.

Payments are processed securely through trusted third-party payment providers. Your payment information is handled according to their respective privacy and security standards.

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6. Marketing Communications

If you subscribe to our mailing list, we may send occasional emails regarding:

• New products

• Special offers

• Memorial jewellery collections

• Company updates

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

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7. Cookies and Similar Technologies

Our website uses cookies to improve functionality, analyse website traffic, and enhance your shopping experience.

Cookies may be used to:

• Remember shopping cart contents

• Save user preferences

• Analyse website performance

• Support advertising and marketing activities

You can manage cookie preferences through your browser settings or our cookie consent banner.

For further information, please see our Cookie Policy.

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8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Email marketing platforms

• Analytics providers

• Professional advisers where required

These providers only receive information necessary to perform their services.

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9. International Data Transfers

Some of our service providers may process information outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

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10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil your order

• Provide customer support

• Meet legal obligations

• Resolve disputes

• Maintain business records

Order and accounting information may be retained for up to seven years to comply with Irish tax and accounting requirements.

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11. Security of Your Information

We implement appropriate technical and organisational measures to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While no online system can guarantee complete security, we take reasonable steps to protect your information.

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12. Your Rights Under GDPR

You have the right to:

• Access

Request a copy of your personal information.

• Rectification

Request correction of inaccurate information.

• Erasure

Request deletion of your personal information where legally permitted.

• Restriction

Request limits on how your information is processed.

• Data Portability

Receive your personal information in a structured format.

• Objection

Object to certain processing activities.

• Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

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13. Children's Privacy

Our website and products are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

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14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.

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15. Complaints

If you have concerns regarding how we handle your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with:

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Data Protection Commission (Ireland)

21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

Website: www.dataprotection.ie

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be posted on this page with a revised "Last Updated" date.

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17. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: info@eiremento.com

Phone: 00353 83 335 0 335

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We are committed to protecting your privacy and treating your information with the same care and respect.