At Eiremento, each piece is handcrafted with great care and attention. We understand the deeply personal nature of memorial jewellery and want you to shop with confidence.

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Standard Returns

If you have purchased a non-personalised item, you may return it within 30 days of receiving your order for a refund or exchange.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Be returned in its original packaging

• Include all accompanying accessories and documentation

Customers are responsible for return shipping costs unless the item is faulty or incorrect. For change of mind original shipping cost will be deducted before refund is processed.

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Personalised & Custom-Made Jewellery

Due to the bespoke nature of our products, personalised, engraved and custom-made keepsakes cannot be returned or refunded unless the item is faulty or has been supplied incorrectly.

This includes:

• Personalised engravings

• Custom Ogham inscriptions

• Ashes-filled jewellery

• Any item created to your specific requirements

We encourage customers to carefully review all personalisation details before placing an order.

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Faulty or Damaged Items

We take great pride in our craftsmanship. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

We will assess the issue promptly and, where appropriate, offer a repair, replacement, or refund in accordance with your consumer rights.

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Incorrect Personalisation Information

Customers are responsible for ensuring all names, dates, inscriptions, and other personalisation details submitted with an order are accurate.

Eiremento cannot accept responsibility for errors resulting from incorrect information supplied during the ordering process.

If you notice an error shortly after placing your order, please contact us immediately. While we cannot guarantee amendments once production has begun, we will do our best to assist.

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Professional Ashes Filling Service

Where Eiremento has professionally filled and sealed a keepsake with cremation ashes, the item cannot be returned for refund unless it is found to be faulty.

Due to the sensitive and personal nature of memorial jewellery containing ashes, such items are exempt from standard cancellation and return rights.

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Exchanges

If you wish to exchange an eligible non-personalised item, please contact us within 14 days of receiving your order.

Exchanges are subject to stock availability and the returned item meeting our return conditions. Customer is responsible for all associated costs of an exchange.

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Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 2–3 working days. Processing times may vary depending on your payment provider.

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Return Shipping

We strongly recommend using a tracked and insured postal service when returning items. Eiremento cannot be responsible for returned items lost or damaged during transit.

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Contact Us

If you have any questions regarding returns, refunds, repairs, or exchanges, please contact customer care via the contact form HERE or email us at info@eiremento.com

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We are always happy to help and will do our best to find a fair and compassionate solution.